Effect and Consequence e-Customer Satisfaction for e-Commerce Users

Quantifying Customer Satisfaction with E-commerce Websites

E-commerce is an increasingly significant part of the global economy. Users of E-commerce Web sites often have high expectations for the quality of service, and if those expectations are not met, the next site is only a click away. A number of performance problems have been observed for E-commerce Web sites, and much work has gone into characterising the performance of Web servers and Internet ...

Customer Satisfaction and Loyalty of E-commerce in India

The fierce competition in E-commerce has forced the companies to focus on providing customer satisfaction and gain customer loyalty. Thus, measuring the parameters which drive customer satisfaction is very important for the long-term growth of the businesses. This research work makes an attempt to identify the factors which influence the loyalty and satisfaction of customers in organized E-comm...

A Higher-Order Formative E-Commerce Customer Satisfaction Index

Customer satisfaction is commonly acknowledged as one of the useful proxy measures of ecommerce system effectiveness, which in turn leads to business success. This study proposes an effective ecommerce system development by means of the conceptualization and measurement of an e-commerce user satisfaction index. The proposed construct is defined and empirical validation of the index and its dime...

A fuzzy model of customer satisfaction index in e-commerce

Customer satisfaction index (CSI) is an important concept for evaluating the quality of service in e-commerce. It permits to evaluate the validity of an e-commerce operation from the point of view of consumers. In this paper, we present a model of CSI in e-commerce using fuzzy techniques and provide a method for calculating CSI, expressed in a five levels quantity table. © 2007 IMACS. Published...

Information & CRM in E-Commerce 1 IMPORTANCE OF INFORMATION FLOW, CUSTOMER RELATIONSHIP MANAGEMENT & CUSTOMER SATISFACTION IN STRATEGIC MANAGEMENT OF E-COMMERCE Importance of Information Flow, Customer Relationship Management & Customer Satisfaction in Strategic Management of E-Commerce Author: